Thank you for choosing Chiku Smile. We take great pride in the quality of our Ayurvedic oral care products. Because our products are hygiene-sensitive personal care items, we have established the following policy regarding returns and refunds.
1. Return Eligibility
To ensure the health and safety of all our customers, we can only accept returns under the following conditions:
The product must be in its original, unopened, and sealed packaging.
The return request must be initiated within 7 days of receiving the order.
The product must have been purchased directly from chikusmile.in.
Important Note: Due to hygiene reasons, we cannot accept returns for any product that has been opened, the seal broken, or used, even once.
2. Damaged or Wrong Items
If you receive a product that is damaged during transit or if you receive the wrong item (e.g., you ordered Regular Edition but received Kids Edition), please contact us immediately.
Please provide your order number and clear photos/videos of the damaged or incorrect item.
We will provide a free replacement or a full refund for verified damaged or incorrect shipments.
3. Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and applied to your original method of payment.
Please allow 5-7 business days for the refund to reflect in your bank account, depending on your bank’s processing time.
4. Shipping Costs
Shipping costs for returning your item are non-refundable. You will be responsible for paying for your own shipping costs for returning your item, except in cases where the item was damaged or sent incorrectly by us.
Need Help?
For any questions related to refunds and returns, please contact our support team:
